*job summary*
*responsibilities*
- develop and implement servicenow service portal solutions to streamline user interactions and improve service delivery.
- optimize itsm workflows to enhance operational efficiency and support business objectives.
- collaborate with cross-functional teams to gather requirements and ensure alignment with business needs.
- provide technical expertise and guidance to junior developers fostering a collaborative and innovative environment.
- maintain up-to-date documentation of processes and configurations to support ongoing development and maintenance.
- conduct regular system audits to ensure compliance with industry standards and best practices.
- analyze system performance metrics to identify areas for improvement and implement necessary changes.
- participate in code reviews to ensure high-quality deliverables and adherence to coding standards.
- stay informed about the latest servicenow updates and features to leverage new functionalities for business improvement.
- ensure seamless integration of servicenow solutions with existing it infrastructure.
- support the companys mission by enhancing service delivery and contributing to overall operational success.
- drive continuous improvement initiatives to optimize service portal functionalities and user experience.
*qualifications*
- possess strong expertise in servicenow service portal development and customization.
- have a solid understanding of web technologies including html css and javascript.
- exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- show experience in collaborating with cross-functional teams and managing stakeholder expectations.
- display strong communication skills to effectively convey technical concepts to non-technical audiences.
- hold a bachelors degree in computer science information technology or a related field.
- preferably have certifications in servicenow administration or development.
- experience in remote work environments and managing tasks independently.
- ability to adapt to changing priorities and work efficiently under pressure.