*project management expertise as a seasoned professional, you will lead the global domain responsible for designing, engineering, supporting, and managing the entire trade floor infrastructure within the region.
your expertise in project management will drive programme delivery, balancing scope, schedule, interdependencies, budget, and risks.
main responsibilities:drive / support programme delivery proactively, balancing scope, schedule, interdependencies, budget, and risks.assist business stakeholders with decomposing complex business requirements into capabilities, features, epics, and user stories that can be delivered by technology teams via respective backlogs with minimum cross-product co-ordination.drive / support the use of agile methodologies within technology teams (mainly for scrum, kanban) in line with corresponding transformation/agile frameworks at the bank.support senior project / programme managers across all stages of the initiative lifecycle to deliver larger / more complex / high-priority programmes & projects.lead / support definition of staffing / resourcing, responsibilities, and schedules.lead / support the establishment of effective programme controls and procedures.drive / support the adoption of hsbc standards and work in alignment with change framework at all times.manage / support the development and promotion of the technology portfolio and project management practices.english language written, speaking, and listening 80%.
mandatory requirements:must have good verbal and written communication skills as the job role involves interaction with multiple stakeholders.should be aware of itil & agile processes.expert knowledge on virtualization: vmware, microsoft.knowledge of ad group policies.monitoring and reporting.itil process knowledge (problem, incident, change management).
ensuring we adhere to customer & sla commitments.follow up with customers to ensure satisfactory service.communicate customer feedback to the appropriate internal team members.citrix xenapp 7.x, xendesktop 7.x, and netscaler.should have expertise on appsense, and powershell scripting.should be aware of itil & agile processes.english and spanish language – to manage tickets.strong verbal and written communication skills and commitment to providing exceptional customer service.qualifications required:knowledge on banking business solutions.knowledge on payments business solutions.knowledge on cards business solutions.knowledge in the following tools: clarity, jira, gpdm, project management tooling.
benefits:we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
our paid leave package is at the forefront in mexico.
our culture:hsbc is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count.
we take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.