Job title:
technical customer interface specialist
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about the role:
we seek a skilled professional to fill the position of technical customer interface specialist. This is an exciting opportunity for a talented individual to join our team and play a key role in ensuring seamless communication between customers and project development teams.
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key responsibilities:
* act as a liaison between customers and remote project development teams, facilitating effective collaboration and communication.
* assess engineering feasibility and constraints, reporting findings to customers and ensuring alignment with project objectives.
* monitor train-level operational effectiveness throughout the project lifecycle, identifying areas for improvement.
* cultivate a deep understanding of customer needs, clarifying technical contract requirements to ensure alignment with expectations.
* serve as a vital link between customers and stakeholders, ensuring that customer interests are represented and addressed.
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requirements:
* bachelor's degree in engineering or related field.
* experience or knowledge of customer relationship management in a technical environment.
* familiarity with project lifecycle management, technical risk assessment, and rolling stock systems.
* excellent communication and negotiation skills, with ability to mediate conflicts effectively.
* ambitious and driven individual with a passion for innovation and problem-solving.
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what we offer:
* competitive compensation and benefits package.