Key responsibilities identify, analyze, and deliver process improvement opportunities using lean, agile, and continuous improvement frameworks.lead the development, testing, deployment, and maintenance of automation solutions (rpa, power automate, uipath, vba, python).support bi and data-driven initiatives, including etl process automation, dataset preparation, sql-based data manipulation, and dashboard development (power bi, qlik, alteryx).document and maintain process flows, sops, qms documentation, and standard work.apply structured problem-solving methodologies (a3, 8d, rca, kaizen) to identify root causes and implement corrective actions.drive adoption of microsoft 365 capabilities (power apps, power pages, sharepoint, forms, lists) within gbs process areas.analyze operational metrics, kpis, and system performance to recommend and implement improvements.qualifications & skills education & certifications bachelor's degree in engineering, it, business, systems, or a related field.preferred: master's degree in business administration, finance, ai, or a related discipline.certifications are a plus: lean, six sigma green belt, agile, scrum, rpa certifications, iso auditing.experience ~3–8 years of experience in continuous improvement, automation, business intelligence, it, or process optimization.role-specific skills hands-on experience leading ci initiatives (lean, agile, 5s, a3, 8d).strong technical skills in uipath, power automate, vba, sql, python, and bi dashboard tools.experience with process documentation, audits, sop development, and standard work.working knowledge of erp and crm systems (e.g., sap, oracle, salesforce).it systems administration knowledge is preferred.