Customer service agent role at autozone
we are hiring for a customer service agent. This role involves handling customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the department. The position may include creating performance reports and mentoring new agents, and taking payments for customers to place orders at a store or the website.
responsibilities
* handle customer contacts from different channels (telephone, e-mail, chat), identifying concerns and responding promptly to inquiries
* follow up on customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties
* feed ticketing systems to record customer interactions and transactions
* attend trainings, meetings and mentoring to maintain up-to-date knowledge and receive feedback
* create performance reports and provide mentoring and feedback to new agents or agents recently trained in a new segment
* process orders, rebates, and handle complaints
requirements
* a high school diploma or equivalent (g.e.d.), may include specialized or vocational courses
* area of study: customer service
* years of experience: one to two years
* type of experience: customer service, call center knowledge, autozone culture
* special certifications or technical skills: verbal and written communication skills, bilingual, basic computer software
* other/preferred: self-direction
about us
autozone de méxico is the leading retailer and distributor of automotive parts and accessories in the americas. In mexico, there are more than 800 stores; two distribution centers; one store support center, the centro de apoyo a tiendas (cat) is located in monterrey, méxico; one business and technology store support center (btssc) located in chihuahua, with more than 16,000 autozoners nationwide. Our customer-first mindset and commitment to going the extra mile define who we are, for both our customers and autozoners. Working at autozone means being part of a team that values dedication, teamwork and growth. Whether you\'re helping customers or building your career, we provide tools and support to help you succeed and drive your future. Autozone, and its subsidiary, alldata are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.
seniority level
* entry level
employment type
* full-time
job function
* other
industries
* retail
we value your application and look forward to reviewing your qualifications.
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