*location*: 83246, blvd. Solidaridad 335, paseo del sol, 83246 hermosillo, son.
*job type*: full-time (45 hours per week)
*schedule*: open availability required
*weekly salary* compensation: up to *$5,340.00 mxn*
*what you'll get*: law benefits and so much more!
*about the role*
support services group is looking for a high-energy and results-driven call center team leader to manage and mentor a team of customer service agents. This role is essential in ensuring operational excellence, meeting performance goals, and fostering a positive, high-performing work environment.
*responsibilities*
- lead, coach, and support a team of call center associates
- ensure excellent customer service and quality assurance standards
- monitor team performance and implement strategies for improvement
- create and manage reports to meet operational goals and slas
- collaborate with leadership to enhance processes and team development
- oversee attendance, shift scheduling, and performance management
*what we offer*
- career growth opportunities in a globally recognized cx solutions company
- leadership development in a dynamic and fast-paced environment
- a supportive and team-driven workplace focused on professional growth
*requirements*:
- bpo experience (required)
- previous leadership experience (required)
- excellent communication and problem-solving skills
- proficiency in excel (reporting and analytics)
- strong customer service skills and attention to detail
- ability to mentor and motivate team members
- no attendance or disciplinary issues in the last 30 days
*how to apply*
join a team that values leadership, excellence, and professional growth.
Tipo de puesto: tiempo completo
sueldo: hasta $5,340.00 a la semana
lugar de trabajo: empleo presencial
fecha de inicio prevista: 06/02/2025