This position will interact with local air carriers and various vendor partners through effective communication to guarantee the highest service performance and alignment with the agreed cost and service parameters. The ac will assist with ad-hoc duties requested by the miami-based transport networks development department, as well as clerical activities, including document and report administration, ensuring they are kept up-to-date and accurate. The ac will support day-to-day gpn activities, ensuring customer needs are aligned with the purchased service, and will strive to exceed customer service expectations through constructive and professional relationships with carriers and agents. These relationships should enable the gpn network to perform as designed while identifying opportunities for improvement and expansion.
provide daily interaction with fedex ramps and local airlines to execute and coordinate tactical and contingency plans aimed at minimizing supply chain disruptions. Maintain service levels across all routes through capacity management, oversee the booking process between fedex and airlines/carriers/vendors, and coordinate routing and capacity distribution with fedex ramps. Prepare documentation, perform data entry, shipment tracking and tracing, issue airway bills, and organize documentation and shipping records accurately and promptly. Communicate daily with airlines, vendors, trucking companies, customers, warehouse contacts, sales representatives, and overseas offices as necessary, providing assistance to the invoice reconciliation department when needed. Verify cargo weights and dimensions, keep records of findings, and advise clients on delivery terms, air services, and transport alternatives. Handle requirements for dangerous or controlled goods, ensuring proper export permits and licenses are included, and validate dg acceptance and limitations with carriers and vendors. Address service issues with the respective airline, carrier, or vendor, and handle ad hoc/spot quotes and booking requests. Work closely with fedex operations teams to ensure compliance with all clh processes (pre-alerts, security, customs procedures, gtp, visa, etc.). Perform clh flight schedule reviews with fedex ramp operations. Support the development of sops and regional customer service solutions as needed. Measure service performance of airlines, vendors, and carriers to support irf/gpn network expansion in collaboration with other regions.
qualifications include strong customer service skills, problem-solving capabilities, the ability to multitask, organize, and prioritize workload to meet deadlines. Dangerous goods certification is recommended. Basic english proficiency is desirable, along with a valid driver’s license and necessary training. Fluency in english is required; knowledge of additional local languages such as spanish and/or portuguese is desirable. A high school degree or equivalent, with three to four years of experience interacting with airlines, carriers, vendors, or import/export groups, is required.
fedex is widely recognized as a world-class company. We are proud to be consistently acknowledged as a great place to work, an innovator in technology, and one of the most admired and respected companies globally. Some recent awards include:
* 2020 - fortune's world's most admired companies (#14)
* 2019 - fortune's best places to work (#15)
* 2019 - forbes' best employers for diversity
* 2020 - great place to work latin america (#24)
* 2021 - fedex mexico recognized in gptw rankings for 18 consecutive years
* 2020 - cemefi certification for 13 years, affirming our social responsibility
* 2021 - fedex chile recertified with giro limpio for energy efficiency improvements
* 2019 - fedex uruguay recognized among the top 5 employers by gptw
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