We are seeking motivated and adaptable professionals to join our team as field it support specialist. This role is critical in supporting agricultural operations by ensuring the effective use of field data collection (fdc) systems, training end users, and driving adoption of new processes across ranches and offices.
you will act as the first line of support for technical and operational issues, while also serving as a trainer and change agent to promote compliance and efficiency in data collection systems.
key responsibilities
* system support (40%)
* provide first-level technical and operational support for fdc applications (fruit receipts, harvest, overhead, product quality).
* troubleshoot basic system, application, and device issues.
* ensure proper use and functionality of customized and off-the-shelf systems.
* training & compliance (50%)
* deliver training sessions (individual and group) in both field and office environments.
* reinforce correct system usage and data entry standards.
* promote user adoption and compliance with company policies and procedures.
* hardware & software maintenance (5%)
* support proper use of mobile devices and equipment in line with company standards.
* other duties (5%)
* assist with additional tasks as assigned to support business needs.
qualifications
* 1 year of experience in customer service, technical support, or application support.
* experience supporting mobile devices or handheld equipment preferred.
* basic understanding of technical systems, it support fundamentals, agricultural operations, and customer support processes.
* proficiency in microsoft office.
* strong customer focus, problem-solving, and communication skills.
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