Job title: logistics coordinator
this role requires exceptional proactive communication skills to dispatch and resolve problems for drivers, contracted drivers, and carriers. The ideal candidate will have a professional attitude in a fast-paced environment.
main responsibilities:
* monitor loads assigned to drivers, resolving issues affecting scheduled times, while communicating with customers; problems include truck mechanical issues, traffic or weather conditions, or customer-directed shipment changes
* maintain accurate documentation of driver detention time for on-time pay
* support the company safety culture through daily safety messages and monthly driver briefings; enforce company policies for dot and company compliance
* communicate effectively with internal and external drivers via phone calls and system messages; build a positive attitude to strengthen driver engagement
* manage company equipment to improve operation efficiency and profitability through fleet maintenance coordination and vehicle readiness
minimum qualifications:
* a high school diploma/ged with up to 1 year of experience in transportation, customer service, or relevant fields
* demonstration of essential skills and abilities through education, certifications, military, or other experiences
* ability to transmit, receive, and accurately interpret ideas through various mediums
* ability to meet or exceed driver needs for excellent service
* ability to work with individuals and groups in a constructive and collaborative manner
* ability to adapt to a dynamic work environment and shifting priorities