Overviewamex gbt is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.american express global business travel (amex gbt) is seeking an accomplished senior observability platform engineer to lead the design, development, and evolution of our enterprise observability infrastructure. In this strategic role, you will architect scalable observability solutions, mentor engineering teams, and drive innovation in monitoring and system reliability across our global technology ecosystem.what you'll doarchitect and lead the design of comprehensive observability platforms leveraging elk stack, new relic, datadog, alertsite, and emerging technologiesestablish observability standards, best practices, and governance frameworks across the organizationmentor and guide junior engineers and platform teams in observability implementation and optimizationdevelop advanced monitoring strategies, custom dashboards, and intelligent alerting frameworkslead cross-functional initiatives to instrument applications and infrastructure for end-to-end visibilityoptimize observability infrastructure for scalability, cost-efficiency, and performance at enterprise scaleconduct technical evaluations and recommendations for new observability tools and platformsdesign and implement automated remediation workflows and self-healing capabilitieslead incident response efforts and drive post-incident analysis and continuous improvementcollaborate with security and compliance teams to ensure observability meets regulatory requirementspresent technical insights and recommendations to senior leadership and stakeholderscontribute to technical documentation, runbooks, and knowledge base developmentwhat we're looking for8+ years of experience in platform engineering, devops, systems engineering, or related roles6+ years of hands-on expertise with enterprise observability platforms (elk stack, new relic, datadog, alertsite, or similar)deep understanding of monitoring architectures, logging strategies, metrics collection, distributed tracing, and alerting frameworksdemonstrated expertise in designing and implementing centralized logging solutions at scaleproven experience creating and maintaining comprehensive monitoring dashboards and visualizationsstrong hands-on experience implementing synthetic monitoring and end-to-end transaction monitoringdeep expertise in application performance monitoring (apm) concepts, implementation, and optimizationextensive experience with real user monitoring (rum) and digital/browser/mobile app observabilityadvanced understanding of alerting best practices, alert management, and incident responsedeep knowledge of sli/slo definition, measurement, and tracking methodologiesexpertise in defining, measuring, and tracking mtta, mttr, mttd, and other incident metricsadvanced proficiency in scripting and programming languages (python, go, bash, or similar)extensive experience with cloud platforms (aws, azure, or gcp) and multi-cloud environmentsstrong expertise in containerization and orchestration (docker, kubernetes)proven experience designing and implementing infrastructure as code solutions (terraform, cloudformation, ansible)demonstrated leadership and mentoring capabilitiesstrong problem-solving abilities and experience with complex system troubleshootingpreferred qualificationsexperience architecting observability solutions for large-scale, distributed systemsexpertise with multiple observability platforms and comparative knowledgebackground in apm (application performance monitoring) and advanced monitoring techniquesexperience with machine learning-based anomaly detection and intelligent alertingknowledge of opentelemetry, or other advanced instrumentation technologiesfamiliarity with chaos engineering and resilience testingsecurity and compliance monitoring expertise (siem integration, audit logging)published articles, conference talks, or open-source contributions in observability domainrelevant certifications (aws, gcp, azure, or vendor-specific observability certifications)experience in financial services or enterprise environmentslocationmexico city, mexicoclick here to learn more about the benefits we offer in mexico.the #teamgbt experiencework and life: find your happy medium at amex gbt.flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.we strive to champion inclusion in every aspect of our business at amex gbt. You can connect with colleagues through our global inclusion groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.and much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.click here for additional disclosures in accordance with the la county fair chance ordinance.furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the amex gbt recruitment privacy statement.what if i don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\" please apply anyway. You may be exactly the person we’re looking for!
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