A leading horticultural firm is seeking an it service desk supervisor to oversee and coordinate it service desk agents in aguascalientes, mexico. This role focuses on enhancing user experience and satisfaction, implementing process improvements, and leading a collaborative team culture. Ideal candidates will have 4-7 years of supervisory experience in it service desk roles, hold relevant certifications, and possess strong leadership and problem-solving skills. The position offers a full-time contract in a dynamic growth-focused environment.#j-18808-ljbffr