Role: director of operations – full time
start date: asap
package: usd 5,000 – usd 7,000 / month (based on profile, experience and potential)
other benefits: medical insurance and more tbd (single basis)
about our client:
nestled in the heart of playa del carmen, our client is a boutique hotel resort that offers a unique and luxurious escape, combining exceptional service with the beauty of the caribbean. They pride themselves on delivering unforgettable experiences to their guests and maintaining a high standard of excellence in every aspect of their operations.
position overview:
we are seeking an experienced and dynamic consultant director of operations to oversee and enhance the operational efficiency of our boutique hotel resort. The ideal candidate will have a robust background in managing hotel operations internationally, with a proven ability to lead teams and optimize performance in a luxury setting. Fluency in both english and spanish is essential to communicate effectively with our diverse team and clientele.
key responsibilities:
– operational management: lead and manage all operational aspects of the hotel resort, ensuring smooth day-to-day operations and exceptional guest satisfaction. This includes overseeing front desk, housekeeping, food and beverage services, and maintenance.
– strategic planning: develop and implement strategic plans to improve operational efficiency, guest experience, and overall performance. Analyze current operations and identify areas for improvement.
– team leadership: provide guidance and support to department heads and staff, fostering a positive work environment and ensuring high standards of service. Conduct regular performance reviews and training sessions.
– financial oversight: monitor and manage budgets, financial performance, and cost control measures. Develop financial strategies to optimize profitability and operational sustainability.
– guest experience: enhance the guest experience by ensuring that all services meet the highest standards of quality and addressing any issues or feedback promptly.
– compliance: ensure that the resort complies with all local regulations and industry standards, including health and safety requirements.
– vendor and stakeholder management: oversee relationships with suppliers, vendors, and other external partners to ensure high-quality service and cost-effectiveness.
– marketing and sales support: collaborate with the marketing and sales team to support promotional activities and strategies that drive occupancy and revenue.
qualifications:
– fluency in english and spanish: exceptional verbal and written communication skills in both languages are essential for interacting with guests, staff, and stakeholders.
– experience: minimum of 7-10 years of experience in hotel operations management, with substantial experience in managing operations overseas, particularly in luxury or boutique settings.
– leadership skills: proven track record of effective leadership and team management, with the ability to inspire and motivate a diverse team.
– financial acumen: strong understanding of financial management, budgeting, and cost control in a hospitality context.
– problem-solving abilities: excellent problem-solving and decision-making skills, with the ability to handle complex situations with diplomacy and efficiency.
– cultural sensitivity: experience working in multicultural environments and understanding of local customs and practices in mexico.
– educational background: bachelor’s degree in hospitality management, business administration, or a related field; advanced degrees or certifications are a plus.
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