The primary objective of the role is to oversee and direct all aspects of a spa, encompassing its programs, services, hours of operation, facilities, and staff. They are responsible for coordinating the delivery of spa services, including salon, skin care, fitness, wellness, massage, program coordination, reservations, reception desk, and locker room areas.
as a department head, they will collaborate with the management team and hourly employees to successfully execute all spa operations, striving to enhance guest and employee satisfaction while maximizing financial performance.
key responsibilities:
* select vendors for spa retail operations and manage contract agreements.
* oversee retail product research, selection, purchasing, display, and inventory management.
* manage supply inventories, purchasing control, including uniforms, and ensure timely delivery of products.
* monitor the spa's actual and projected sales to ensure revenue goals are met or exceeded.
* maintain the cleanliness of the spa and related areas, as well as equipment.
in addition, the spa manager will create and coordinate special services for groups, develop and manage spa promotions, and ensure spa services are included in all property-related marketing and advertising.