Involves providing courier services directly to customers on a daily basis including driving, customer service and completing any related administration or paperwork.
job responsibilities
* provides efficient and safe delivery and pick‑up of packages and documents, while representing the company in a professional manner.
* operates non‑articulated vehicles safely and efficiently, complying with all governmental and corporate procedures.
* accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and miss‑sorts.
* seeks additional business from current customers, attempts to gain new business (passes leads to sales department), and informs sales department of significant changes in customer use/competitor’s actions.
* answers customer questions on fedex feature of service and keeps customers informed about the company and its services.
* ensures that packages conform to fedex features of service; that proper labeling in provided; and that all paperwork is complete, neat, and accurate.
* determines legality of packages including special requirements for dangerous goods and international shipments and separates packages by service type and destination in accordance with established procedures.
* scans packages according to prescribed procedures and demonstrates proficiency in features of service and equipment.
* ensures customers have adequate supply of fedex materials for shipping.
* meets aircraft and transports packages as required for sorting operations.
* loads and unloads aircraft, containers, and company vehicles and operates mechanized ramp equipment to load and unload packages.
* cleans, washes, and performs minor maintenance to company vehicles as necessary and maintains neat and clean personal appearance to uphold company’s public image.
* may require other duties as assigned.
minimum requirements
* minimum education
o high school diploma/equivalent preferred
o basic english skills preferred
* minimum experience
o one (1) year of experience driving 3.5 ton trucks
o must possess appropriate license for vehicle assigned in accordance with specific country regulations
o good driving record
o must be 21 years old or older
* required skills
o ability to lift 70 lbs. (32kgs) and to maneuver packages weighing up to 150 lbs. (68kgs) with appropriate equipment
o good verbal and writing communication skills, human relations, and team player
o must be able to successfully complete reading, map reading, sorting, and math sections of the basic skills test
o customer orientated with good organizational skills
o problem solving skills
o accuracy & attention to detail
o planning & organizing skills
o team working skills
o must be able to work variable shifts.
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