Job summaryto support the in-house team with all "heart of the house" guest services, including welcome calls, reservations, tee times, concierge fact sheets, stocking materials, brochures, maps, etc.
offer value-added guest services to ensure the team hits their vpg and tour goals.
ensure all guest expectations are met and exceeded.
expected contributionskeep track of personal progress and goals.
expand knowledge of the business through reading and studying related books.maintain scheduling flexibility.work with management to train, develop, and identify challenge areas related to personal performance.create a positive team attitude to enhance productivity and professionalism.impact guests positively to ensure their experience exceeds expectations.communicate verbally to negotiate plans for projects.perform 6+ hours of desk work, including telephone and computer activities.move between locations (hotel, villas, office) to deliver materials.this position generally requires a regular monday – friday schedule, with occasional six or seven days' work.candidate profilehigh school diploma required.minimum of one (1) year of experience in customer service, sales, or marketing.bilingual in english and spanish, fluently.organized, motivated, goal-oriented with excellent communication skills.attention to detail and ability to multi-task.proficiency in microsoft office applications (word, excel, powerpoint).ability to deliver high-level customer service in all situations.ability to build and develop strong guest and work relationships.excellent written and verbal communication skills; professional in answering calls and preparing documents.supportive team player, able to listen and respond appropriately.ability to stand, sit, walk for extended periods, and climb stairs.can lift, carry, push, pull objects up to 35 pounds without assistance.flexible schedule including evenings, weekends, and holidays.performs other reasonable duties as assigned by supervisors.marriott vacations worldwide is an equal opportunity employer committed to diversity and inclusion.
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