Join our team as a senior operations managerour ecommerce company is seeking a senior operations manager to lead and improve our operational systems, manage complex projects, and ensure consistent, high-quality execution across the business.responsibilities:oversee daily operations: ensure workflows are efficient, consistent, and aligned with the company objectives.lead projects: manage cross-functional projects and initiatives, overseeing timelines, tasks, and teams.issue resolution: quickly resolve high-priority issues, including internal escalations and external customer problems.collaborative efforts: work closely with customer support, logistics, and product teams to streamline processes.performance monitoring: track kpis and operational performance; use data to recommend improvements.ecommerce management: support and manage the companys shopify infrastructure and ecommerce performance.vendor relations: act as a key point of contact for vendor relations and third-party tool management.purchase support: assist buyers and sellers in finalizing purchases, including documentation and resolving issues.continuous improvement: drive continuous improvement across all operational processes.requirements:2+ years of relevant operations and project management experience, ideally in ecommerce.strong background in customer service operations and conflict resolution.fluent english speaker with excellent communication skills.proven success managing cross-functional teams and delivering on complex projects.highly organized, resourceful, and solution-oriented.we offer:hybrid modality based on performancelaw benefits and full payrollapply now and join this exciting project!
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