Additional responsibilities regarding customer and carrier relationships
- appointment scheduling/schedule appointments with shipper and/or receiver, update the tms as needed and communicate with logistics specialist
- communicate any service issues to customer and team
- identify and update status on which carrier missed pick-up or delivery; provide sufficient comments for communication to customer
- monitor and troubleshoot any problems to ensure on time service
- proactively notify shipper and/or receiver of load status and reschedule pick-up/delivery appointments when necessary
- update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- update tms with notes with any issues that may occur
- utilize tms to actively manage on-time performance and automation objectives
*basic qualifications*
- experience not required
- basic math (includes aptitude to learn how to calculate mileage as it relates to the passage of time)
- advanced spanish and english written, oral, and presentation communication skills
*preferred qualifications*
- knowledge of freight industry
- microsoft excel— knowledge of microsoft excel including but not limited to vlookup, pivot tables and advanced formulas
- 1 years of customer service experience
*skills*: required
- bilingual english/spanish