Job summarythe key leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day.
key leaders are responsible for leading by example and providing support to educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor.
key leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.español: el rol de líder clave es una parte esencial del equipo de liderazgo de la tienda, y afecta a los miembros del equipo de la planta de ventas y a la experiencia de los huéspedes (clientes) todos los días.
los líderes clave son responsables de predicar con el ejemplo y brindar apoyo a los educadores, facilitar una excelente experiencia para los huéspedes en la tienda y supervisar todas las operaciones del piso minorista.
los líderes clave aprovechan los indicadores y métricas clave de desempeño para priorizar las responsabilidades mientras se adaptan a los ajustes y desafíos comerciales diarios.key responsibilities of the jobleadership and people managementsupport ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.español: proporcionar aprendizaje y desarrollo continuo a los miembros del equipo, brindando retroalimentación directa, entrenamiento, tutoría y orientación profesional, y abordando inquietudes de desempeño; reconocimiento, evaluación de brechas y documentación de desempeño para apoyar el crecimiento; desarrollar y difundir conocimiento del producto y de la empresa a través de canales de comunicación adecuados.guest (i.e., customer) experienceprovide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.support team members with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.provide technical product education by articulating the value and benefit of the product.resolve guest feedback and address guest concerns or escalations to make it "right" for guests.move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.español: proporcionar liderazgo en el piso de ventas, planificación de cobertura, toma de decisiones para mantener eficiencia; apoyar a los miembros del equipo para garantizar una excelente experiencia para los huéspedes que valore su tiempo; interactuar y evaluar las necesidades de los huéspedes para soluciones personalizadas; educación técnica del producto; resolver comentarios y derivaciones para que sean correctos; moverse dinámicamente en la sala para satisfacer las necesidades del negocio, el equipo y los invitados.working with otherscontribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.establish supportive and productive relationships with all team members.collaborate with team members to ensure optimal guest experience and support store operations.español: contribuir a un ambiente de equipo respetuoso e inclusivo celebrando diferencias; establecer relaciones productivas y de apoyo; colaborar para garantizar una experiencia óptima para los huéspedes y respaldar las operaciones de la tienda.operationsreview business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.open and close the store in accordance with the opening and closing checklists.manage product presentation tasks according to company standards.assign educators cleaning tasks as needed during the shift to maintain the luxury store environment.ensure team uses in-store technology to support store operations and provide positive guest experiences.understand and adhere to people safety policies and procedures to maintain a safe work environment.perform work in accordance with applicable policies, procedures, and laws or regulations.español: revisión de datos y métricas; apertura/cierre de la tienda; gestión de presentación de productos; asignar tareas de limpieza; uso de tecnología en tienda; cumplimiento de políticas de seguridad y leyes aplicables.budget responsibilitynot applicablepeople managementteam lead role indirectly responsible for subset of store employees on the floor or as delegated by store managerkey skills & core values you bringinclusion & diversity: creates/supports an inclusive environment that values/celebrates differencesintegrity/honesty: behaves in an honest, fair, and ethical mannerguest experience: enjoys working and connecting with, understanding, and helping guestscollaboration and teamwork: works productively with and supports others to achieve goals; seeks partnerships and diverse perspectivesleadership: is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they workcandid communication: is willing to openly/constructively share concernsdecision making: uses logic and reasoning to evaluate alternatives and make effective, timely decisionsespañol: valores clave: inclusión/diversidad; integridad; experiencia del huésped; colaboración y trabajo en equipo; liderazgo; comunicación franca; toma de decisiones.job requirementseligibilitymust be legally authorized to work in the country in which the store is locatedmust be 18 years of age or oldermust have proof of the right to work and evidence relating to associated local legislative requirements (emea only)must have the ability to travel to assigned store with own transportation methodsavailabilitywilling to work a flexible schedule including evenings, weekends, and holidaysother willingness requirementswilling to work as part of a team and also complete work independentlywilling to move through a store for most of a shift to help guests and accomplish workwilling to move boxes weighing up to 30 lbs (13.6 kg)willing to work in an environment with bright lights and loud musicexperiencework experiencejob assets (nice to have)education: high school diploma, ged, or equivalenteducation: bachelor's degree or equivalentexperience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)
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