*join a team recognized for leadership, innovation and diversity*:
the customer service subject matter expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. As well creating the right environment and mind-set for the rest of the customer service team
excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs as training will be required from the sme to the rest of the team.
key responsibilities:
- work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing
- clear concise communications with local office support & operations
- work within guidelines of global policies and processes, utilization of a coe and local office support model to maximize productivity
- to be a champion for continuous improvement through the ongoing review of processes and controls to deliver best in class customer service and order management fulfilment
- order processing & order management for usa, can & latam
- follow & comply with customer experience policies
- develop and maintain effective working relationships on a regional scale with internal customers, pmt business leaders, logistics and isc personnel
- own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling
*you must have*:
- bachelor´s degree, admon, logistics. Industrial engineering or related to operative / administrative processes.
- minimum of 2 years of experience in a customer service environment
- experience working in a multi discipline team
- preferred experience in erp & crm, sap and salesforce or other
- good understanding and operational experience
- english proficiency, oral & written communication at all levels
- focus on details and problem solving.
*we value*:
- ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
- ability to interact with a wide variety of customers in various countries
- demonstrates an ability to understand customer requirements and priorities to make the right business decisions
interpersonal skills
- sound judgment, problem solving & appropriate decisiveness
- can effectively and confidently present to small groups within the team
- desirable experience with exports and imports from europe to latam or the usa
*additional information*:
- * job id*:hrd
- * category*:customer experience
- * location*:av. Santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,01210,mexico
- nonexempt