Job description
satellite teams is in search of a demands writer assistant who will be working for an la-based distinguished law firm protecting consumers over a decade and will be responsible for assisting demand writers with client needs as well as communicating with adjusters and insurance companies, when necessary, in order to finalize clients’ settlements. It's a culture where you have the freedom to experiment and push your talents as far as they can go.
responsibilities
* handle all spanish speaking calls, including but not limited to assisting clients with their needs/inquiries and following up accordingly.
* call clients to let them know their demand has been sent to the insurance company.
* send a letter out to clients to confirm that their demand has been sent on their behalf.
* obtain client questionnaires assessing pain levels and save them to client files.
* extend settlements and coordinate releases with clients.
* follow up to make sure that we receive signed releases/cms forms/pled waivers if necessary.
* assist clients in signing releases/pled waivers/1.5.1 (refer out) forms both via mail and electronically.
* open subrogation for clients and following up to obtain final liens.
* receive and send correspondence via mail.
* call insurance adjusters to make sure demands are received.
* answer adjusters when demand writers cannot take their call and take messages for demand writers.
* send correspondence, including signed release/w9 forms via mail to adjusters.
* receive and send correspondence via mail.
* perform all other miscellaneous duties assigned by the demand writers they assist.
qualifications
* bachelor’s degree
* must pay close attention to detail, for instance reading all documents carefully to make sure they do not include confidential information before sending to insurance/client
* strong communication skills
* proactive
* independent
* able to problem solve
* team player
* cordial to peers and anyone outside the office