Job overview:
as a technical support specialist, you will be responsible for providing high-quality technical assistance to our clients and assisting with new client onboarding.
responsibilities
- documentation: create and maintain documentation for common issues and their resolutions, contributing to the knowledge base.
- collaboration: work closely with other teams, including engineering, product development, and it to resolve customer issues.
- process improvement: continuously seek ways to improve support processes and tools.
- new client onboarding: assist in the onboarding of new clients, including setting up environments, configuring software according to client specifications, and importing data.
qualifications and skills
- a degree in computer science, engineering, or a related field, or equivalent experience.
- minimum 2 years of experience in a technical support role or similar position.
- strong problem-solving skills and the ability to diagnose and resolve technical issues.
- excellent written and verbal communication skills.
- familiarity with customer support tools and platforms.
- ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- strong customer service orientation with a focus on empathy and patience.
preferred qualifications include experience with relational databases, programming/scripting languages, cloud native platforms, and monitoring/logging tools.
scope and benefits
- providing technical support for our products.
- troubleshooting and resolving customer issues.
- collaborating with cross-functional teams.
- contributing to documentation and knowledge base.
- assisting with new client onboarding.
the ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to work effectively in a team environment.