Purpose of the job the account manager is responsible for strategically managing and developing client relationships.
this role oversees operations, procurement, production, and execution of the client's strategy and projects, with direct accountability for client spend, financial performance, and operational delivery.
the account manager will focus on reducing costs, increasing margins, identifying new production opportunities, retaining clients, and nurturing key relationships.
they will ensure the team exceeds client expectations, achieves financial targets, and proactively identifies opportunities for organic growth and new business.
key responsibilities
- lead and manage the account team (coordinators and analysts) to achieve monthly sales targets and overall account performance.
- own and grow assigned accounts by identifying new opportunities, upselling, cross-selling, and nurturing client relationships.
- collaborate with creative and strategy teams to provide value-added input in client meetings and proposals.
- understand client challenges, brand guidelines, and market context to deliver innovative, brand-compliant solutions.
- manage project budgets, timelines, and scope, ensuring delivery meets or exceeds client expectations.
- handle client briefs, build quotations, source suppliers, and communicate clearly on deliverables and associated costs.
- develop and maintain project schedules, communicate changes, negotiate timelines, and build contingency plans.
- lead project briefings, check-point calls, and change order processes, keeping all stakeholders informed.
- monitor and control project execution, ensuring quality, time, budget, and resources are balanced.
- conduct wrap-up meetings, present final reports, and gather learnings for continuous improvement.
- maintain effective communication with internal teams, vendors, and clients throughout the project lifecycle.
- support business development efforts and proactively share knowledge and best practices with the team.
- represent the company positively and ensure team alignment with its values and standards
knowledge, skills + experience
- 5 - 7 years of experience in a similar role.
- degree in business, marketing, or related field preferred.
- advanced english proficiency.
- background in marketing or creative agencies.
- experience in digital environments (paid media, content, strategy), experiential marketing (events, activations, digital out of home) and print production.
- proficient in microsoft office 365, especially excel and powerpoint.
- strong client-facing and relationship-building skills.
- commercial acumen and business understanding.
- digitally savvy and open to innovative communication methods.
- proactive, positive, and collaborative mindset.
- strong organizational and time management skills.
- excellent written and verbal communication.
- ability to adapt and improve processes in a fast-paced, global environment.