*org marketing statement*
parker hannifin is a fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Parker's focus on solving some of the world's greatest engineering challenges sparks our passion for innovation and secures our future growth. Our technological expertise creates a more sustainable future for us all.
*position summary*
- _lead csr team in priority setting, improvements, positive teamwork, accountability and work ethics as aligned with buisness objective_
- _
supervise daily assignments and tasks of cs team, accounting for completed processes and accuracy with performance metric tracking/reporting._
- _
works closely with division dept managers & supply chain management._
*responsibilities*
train, instruct, and assist csr team with challenges of daily tasks.
Develop & mentor csr team in growth and development opportunties through coaching
resolve customer ecalations from csr team and create positive customer releationships while improving customer experience
*qualifications*
*qualifications*- leadership experience motivating, developing and coaching others
- * 3 years in experience customer service*
- * 3 years in experience leadership*
- customer service experience with high profile customers
- bachelor's in engineering trade or related
- bilingual
*language tags