About the Company
TMC is an international high-tech consultancy company that brings expertise to its clients to support them with the realization of their technological challenges. As such, TMC operates as an expert center at the disposition of its clients, helping them to be more competitive in an ever more global and faster-changing technological world.
About the Role
We are looking for a proactive and technically skilled NOC (Network Operations Center) Supervisor to join our high-performance team. This role is idóneo for someone with strong leadership capabilities and deep technical expertise in networking and systems, who thrives in fast-paced, mission-critical environments.
Responsibilities
- Team Leadership: Lead, coach, and mentor a team of NOC technicians, providing technical guidance and overseeing daily operations.
- Operational Oversight: Ensure optimal system performance, adherence to procedures, and timely resolution of network and system issues.
- Incident Management: Coordinate incident response efforts, ensuring rapid recovery from outages in alignment with SLAs.
- Performance Monitoring: Utilize monitoring tools to track network and system KPIs, analyze trends, and drive continuous improvement.
- Reporting: Generate and present regular reports on NOC performance, compliance, and operational trends to senior management.
- Technical Support: Act as a senior technical resource, resolving complex issues and supporting the team in escalated situations.
- Process Improvement: Develop and refine SOPs for incident management and NOC operations to enhance efficiency and consistency.
- Staff Development: Conduct performance evaluations, support recruitment efforts, and ensure ongoing training and development of NOC personnel.
Qualifications
- Experience: Several years of experience in a NOC environment, including prior leadership or supervisory responsibilities.
- Technical Expertise: Strong knowledge of network infrastructure, protocols (e.g., TCP/IP, DNS), and operating systems (Linux, Windows).
- Monitoring Tools: Proficiency with tools such as SolarWinds, Zabbix, ServiceNow, or similar platforms.
- Incident Management: Proven experience managing incident response and using ticketing systems effectively.
- Troubleshooting Skills: Advanced diagnostic skills for resolving complex network and system performance issues.
- Leadership & Communication: Excellent leadership, communication, and problem-solving skills to manage teams and collaborate across departments.
- Languages: Full professional fluency in English and Spanish, both spoken and written.
- Mindset: Self-starter with the ability to work independently, manage priorities, and remain calm under pressure.
Work Environment
This role operates in a high-stakes, fast-paced environment that may require flexibility to work non-standard hours, including nights, weekends, and on-call rotations.
What You Can Expect from Us
TMC is an international high-tech consultancy company that brings expertise to its clients to support them with the realization of their technological challenges. As such, TMC operates as an expert center at the disposition of its clients, helping them to be more competitive in an ever more global and faster-changing technological world.