*what you will do*
*responsibilities a*nd duties*
- dealing with and resolving large customer queries quickly with a friendly and efficient manner, often under pressure.
- identifying the need to escalate more complex queries to the relevant teams or departments.
- attending customer meetings when required to assist css and/or the customer.
- developing product knowledge, as queries are likely to be technical in nature, to identify whether the issue can be resolved or whether it requires escalation.
- working within sla's - ticket resolution times, call handling times.
- ensuring excellent customer service and support throughout.
- updating and managing the crm tool for all customer issues.
- liaising with internal teams to find resolutions for customer issues.
- attend, contribute and present at team meetings and other internal events.
- work tirelessly to achieve team targets relating to retention and growth.
- maintain a knowledge base of product and solution features/functionality of competitor and own products.
- work with associates to isolate areas they feel they would benefit from more training and development and establish a plan to achieve with them.
- obtain productivity improvements through the measurable development of individual associates (reflects the investment).
*who you are*
- strong analytical and problem-solving skills are required to diagnose, troubleshoot, and resolve issues.
- ability to work autonomously, to plan, organize, prioritize, and resolve problems in a timely manner.
- positive and enthusiastic approach and attitude.
- strong organizational and interpersonal skills.
- high attention to detail and a strong ability to multitask.
- willingness to take ownership, be held accountable, and achieve a good outcome for all stakeholders.
- able to work with a diverse array of people, challenging in a non-confrontational way and building successful working relationships.
- strong written and verbal communication skills with the ability to communicate effectively at all levels in a fast-paced environment.
- passionate customer service orientation with experience in managing multiple stakeholders.
- high level of motivation, drive, and enthusiasm.
- strong pc troubleshooting skills: familiarity with microsoft office (word, excel and outlook)
desirable:
- experience with gps products and mobile devices advantageous
- passionate career aspiration, with the ability and drive to seek new opportunities and personal growth
*who is teletrac navman*
teletrac navman's goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, teletrac navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage ai to unlock the power of operational insight.
teletrac navman is a vontier company.
*who is vontier*
*li-ls1*#li-hybrid*: