Skills:
· Excellent English and Spanish communication skills
· Proven Customer Support experience or experience as Client Service Representative
· Ability to appreciate the customers perspective showing empathy.
· Active listening to fully engage the customer with their concerns.
· Ability to multi-task
· Computer and online navigating capability to multi-task during customer interactions with multiple systems and resources
· Understand policies and procedures and communicate them professionally to the customer.
· Acknowledging and resolving customer complaints/concerns
· Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions
· Resolve customers’ concerns and answer customers’ questions to your best ability
· Able to manage stressful situations in customer Service
Requirements:
· Minimum High school Diploma
· Minimum 06 months of Customer Service Experience
· Advanced English Proficiency
· Full time schedule availability
Tipo de puesto: Jornada completa
Sueldo: $11,533.74 - $21,363.49 al mes
Beneficios:
- Descuentos y precios preferenciales
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Puede trasladarse/mudarse:
- 45070 Tlaquepaque, Jalisco: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Experiencia:
- Customer Service: 1 año (Obligatorio)
Idioma:
- English (Obligatorio)
Lugar de trabajo: Empleo presencial