Skills:
- excellent english and spanish communication skills
- proven customer support experience or experience as client service representative
- ability to appreciate the customers perspective showing empathy.
- active listening to fully engage the customer with their concerns.
- ability to multi-task
- computer and online navigating capability to multi-task during customer interactions with multiple systems and resources
- understand policies and procedures and communicate them professionally to the customer.
- acknowledging and resolving customer complaints/concerns
- listen to customers' concerns, maintain a positive attitude and calmly respond to customers' complaints, issues and questions
- resolve customers' concerns and answer customers' questions to your best ability
- able to manage stressful situations in customer service
*requirements*:
- minimum high school diploma
- minimum 06 months of customer service experience
- advanced english proficiency
- full time schedule availability
tipo de puesto: tiempo completo
sueldo: $11,* - $21,* al mes
beneficios:
- descuentos y precios preferenciales
- seguro de gastos médicos mayores
- seguro de vida
- vales de despensa
puede trasladarse/mudarse:
- * tlaquepaque, jalisco: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (obligatorio)
experiência:
- customer service: 1 año (obligatorio)
idioma:
- english (obligatorio)
lugar de trabajo: empleo presencial