Position summary
under the general supervision of the customer solutions supervisor (css), the customer service representative (csr) assists customers and records necessary customer information by performing the following duties listed below. The csr is expected to work with minimal supervision within the procedures and limits of the position. Unusual circumstances or situations requiring approvals above the level granted are referred to management.
responsibilities
. Receive customer orders and order changes via e-mail, electronic data interchange (edi), and enter these into jd edwards (jde) database.
. Communicate with customers via phone (conference calls as needed), and e-mail
. Answer customers' questions on price and availability (standard price or previously approved special pricing)
. Provide stock availability, factory lead-times, tracking information
. Direct customers' questions regarding product applications, and specifications to inside sales, product support, or the product marketing manager as required
. Enter and manage special quotes in jde per sales direction
. Proactively manage customer orders by managing backlog, monitoring inventory levels for accounts with inventory agreements, expediting thru supply chain and customer service specialist, providing open order reports, managing customer portals
. Initiates and edits sales adjustments and return material authorizations, and submits for approval before entering them into jde
. Create dar's (discrepancy action reports)
. Communicate frequently with our 3pl warehouses & operations team
. Interact with outside sales territory managers, area sales managers, inside sales reps, supply chain and other omron personnel as required to manage customer orders
. Work on special projects as assigned
. Assist in evaluating efficiencies from internal and external requests and recommend improvements
education, experience and certifcations:
education: high school diploma re...