This is a key role within our organization where you will be responsible for delivering exceptional customer service and support. The customer service representative will play a vital part in driving order management and design, as well as handling operational performance within an assigned portfolio of customers.
key responsibilities:
* execute all transactional activities related to order management and design administration
* secure claim administration for packaging material (pm) and additional material (am)
* chain service levels using the world class manufacturing (wcm) methodology
* collaborate with cross-functional areas within order fulfilment packaging material (ofpm) to secure smooth order handling transactions
* achieve kpis of area (customer satisfaction levels)
* execute presentations
to succeed in this role, you will need to have a strong understanding of business processes and procedures, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.
requirements:
* bachelor's degree or equivalent
* 3-5 years of experience in a similar role
* english and spanish proficient
* advanced level of excel: (macros, pivot tables, fx, logics fx, tables, and graphics)
* nice to have power bi knowledge
* teamworking skills
* strong skills using sap
* strong communication and interpersonal skills
* strong business understanding within sales, marketing, and customer service
* strong planning and logistics understanding
* strong organizational skills, ability to multitask and attention to details
we offer a variety of exciting challenges with ample opportunities for development and training in a truly global landscape, a culture that pioneers a spirit of innovation where our industry experts drive visible results, an equal opportunity employment experience that values diversity and inclusion, market competitive compensation and benefits with flexible working arrangements.