Overview
the collections specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols and follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.
responsibilities
* performs collections specialist 2 duties plus: utilizes advanced negotiation skills to resolve delinquency issues; researches problems (e.g., skip tracing) to develop external contacts; shares knowledge with less experienced collectors; interprets procedures by choosing among alternative actions to resolve delinquencies. Works under general supervision and established procedures. May support a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills; most impact is related to the accuracy of tasks performed. Understands how duties relate/integrate with others in the team/unit.
* increase the recovery of the past-due portfolio across different collection portfolios.
* comply with the goals and parameters of the established operational process.
* ensure compliance with quality objectives and institutional policies.
* provide telephone collection service to the client.
* fulfilling the clients’ necessities while providing an exceptional client experience as measured by specific metrics.
* appropriately assess risk when business decisions are made, safeguarding the firm, its clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, and escalating, managing and reporting control issues with transparency.
qualifications
* ability to work under pressure, make decisions, solve problems, and negotiate.
* ability to identify client needs or organizational issues while maintaining focus and frustration tolerance.
* 1 year of experience.
education
* high school diploma or equivalent.
equally important: citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation to use our tools or apply, contact accessibility at citi. View citi’s eeo policy statement and the know your rights poster.
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