The customer service manager is responsible for ensuring customer satisfaction across the organization while maintaining optimal operational costs. This role oversees effective demand management through robust processes and a well-trained, motivated team. The manager ensures timely responses to customer needs, on-time delivery performance, clear communication, and proactive management of customer concerns, maintaining finished goods inventory at appropriate and safe levels.educational requirements:bachelor's degree required.minimum 5 years of experience in customer service, demand management, or supply chain.at least 2 years of experience in management or leadership role.advanced englishskills and competencies:extensive experience in core customer service processes.proficiency in bpcs and advanced knowledge of microsoft excel.strong organizational, analytical, and problem-solving skills.excellent communication and interpersonal abilities.proven ability to coach, develop, and motivate teams.results-oriented with a continuous improvement mindset.key responsibilities:responsible and accountable for:managing a team of account coordinators and team leads.ensuring accurate and timely loading of customer demand and maintaining the sales forecasting process.overseeing on-time and cost-effective processing of ship tickets.driving on-time delivery improvements and following up on past-due elimination.identifying customer escalations and coordinating timely internal responses.monitoring demand variations and ensuring proper alignment with production and logistics.coordinating cost recovery efforts (premium freight, excess & obsolete inventory, overtime, etc.) resulting from demand fluctuations or cancellations.involved and consulted on:recruitment and hiring processes for the customer service department.continuous improvement initiatives related to customer satisfaction and operational efficiency.development and implementation of overall customer service team strategies.