This position is a remote position to work from mexico. You will be working as a consultant directly with clients us clients.
we offer: 100% remote work $75,000 mxn monthly gross (before taxes) wonderful benefits like private health and life insurance, vales de despensa, continuous training, and 30 day end of the year bonus (aguinaldo)
job summary: we are looking for a highly motivated
application support engineer
with 3–5 years of experience in linux-based environments, java/python scripting, and devops practices. The ideal candidate will be responsible for ensuring the stability and performance of enterprise applications and infrastructure, while working collaboratively within a global support team. The embedded ficc roles require candidates to go through an l2 coder pad (primarily debugging) and interviews with appdev.
responsibilities:
• maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues. • develop and enhance the sre strategy to ensure the scalability, reliability, and performance of the plant. • efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders. • automate manual processes to improve efficiency. • escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations. • possess a solid understanding of technical concepts and be capable of writing code when necessary. • create documentation, runbooks, and code snippets to resolve issues and share them with the team.
key criteria:
• level l2, l3 application support experience, preferably in the 6-10 years range. • technical skills: unix/linux, any object-oriented programming experience (java, c++ etc.), with a good understanding of databases. • proficient in coding and debugging. • strong communication skills.