*position description*:
- *100% remote*:
- *pay is based on experience.*:
- internal title is patient care coordinator (pcc)
- the patient care coordinator 2 (pcc2) is a fully remote role that is responsible for answering incoming calls, returning missed calls, calling patients to inform of referral, schedule and confirm appointments.
- they are expected to promote excellent customer service over the phone while performing a variety of functions and assisting in any over-the-phone related duties.
- comprehensive training provided
*schedule*:
- monday - friday with rotational saturdays
- 8 am - 5 pm ct
*benefits*:
- 2 - weeks paid time off
*requirements*:
- 1 year of relevant customer service/front office/call center experience required
- *must be in the us central time zone*:
- *english and spanish fluency required*:
- a+ customer service-oriented attitude, charisma, and excellent bedside manner.
- our top performers earn at the higher end of the pay scale
- tech savviness/experience with an emr system and google workspace
- excellent organization and time management skills.
- excellent verbal and written communication skills.
- clear drug screening and background check
- maturity, good judgement, and a proactive mind, anticipate and preempt problems (rather than simply react to them)
- spirit of continuous improvement -- strive to grow, improve, and learn... both professionally and personally, every single day, and to help the company do the same
- all employees are expected to perform as an integral part of the team, and to provide supplemental support as requested, required, or assigned.
*about pad specialists*:
we are a rapidly growing chain of outpatient medical offices specializing in diagnosing and treating peripheral arterial disease (pad). We have multiple facilities; texas -- houston, sugar land, the woodlands, pasadena, beaumont, victoria, corpus christi, edinburg, brownsville, laredo, austin, dallas, and el paso. As well as in little rock, ar. Coming soon: atlanta.
We value the highest quality of patient care and customer service. We seek long-term employees, with high standards for excellence and a desire to learn and grow professionally. We offer excellent on-the-job training and pay at the highest end of the scale.
*seeking a+ team members in all major categories*: intelligence, responsibility, punctuality, communication, tech-savviness, confidence, humility, customer service attitude, efficiency, amiability, attention to detail, and results. Only the best need apply. High pay for top performers only. We look forward to interviewing you.
Pay: $195,000.00 - $225,000.00 per year
work location: remote