Call center sales manager – high-volume b2c | on-site | cancun
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call center sales manager – high-volume b2c | on-site | cancun
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about our client
our client is a u.s.-based services company with operations across the u.s. and latin america. Their business runs on a high-volume inbound sales engine that converts thousands of leads into retained clients through structured, phone-based consultations.
about our client
our client is a u.s.-based services company with operations across the u.s. and latin america. Their business runs on a high-volume inbound sales engine that converts thousands of leads into retained clients through structured, phone-based consultations.
the broader sales team includes ~200 people across lead intake, qualification, client success, and leadership. To support continued growth, they’re hiring a call center sales manager to lead one of their largest frontline teams. This is a hands-on, people-focused role with full responsibility for daily results, rep performance, and team culture across a ~70-person unit.
what you’ll do
you’ll manage a bilingual team of ~70 people, including 2–3 frontline supervisors and dozens of inside sales reps. Your job is to keep the team running at full speed — coaching leaders, resolving blockers, and making sure every rep is hitting their numbers.
you’ll:
* lead the day-to-day execution of one of the company’s largest call center sales teams
* manage a group of frontline supervisors and indirectly oversee ~70 inside sales reps
* monitor and drive key performance metrics:
o response time and follow-up rates
o consultation-to-retainer conversion
o revenue per rep
o call productivity and quality
* coach and develop your supervisor layer — helping them grow as people managers and motivators
* review dashboards and reports to spot trends, fix issues early, and celebrate wins
* lead daily huddles, manage floor energy, and keep the team focused on results
* ensure reps follow scripts, speak ethically, and provide a strong client experience
* partner with the sales director to roll out trainings, performance plans, and process improvements
* own the results and morale of your unit — and be recognized for it
is this you?
* 5+ years in sales or call center leadership, with at least 2 years managing large, in-person teams (50+ people)
* deep experience in phone-based sales environments (e.g., bpo, telecom, insurance, education, enrollment, financial services)
* proven ability to coach supervisors, lead teams at scale, and keep performance on track
* highly organized, metric-driven, and comfortable managing with dashboards and reports
* great at motivating people — and holding them accountable
* fluent in both spanish and english (required)
what’s offered
* full-time role with competitive monthly compensation in usd + commissions
* leadership scope over a critical department with high visibility
* opportunity to scale a large, growing sales team in a company with nationwide demand
interview process
* intro call (30 min) role overview and mutual fit
* deep dive (60 min) kpis, org design, sales execution
* final interview (45 min) executive alignment and offer discussion
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
sales and business development
* industries
business consulting and services
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