Application support analyst digital apps front end
are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology if yes were looking for you.
join our team! This role is part of a high performing team of talented application support specialists who provide world-class support for commercial engineering. You will be responsible for day-to-day operations for the applications you support working as part of a larger global team continuously improving our global enterprise. You will be part of a team that manages ongoing incident detection and resolution change planning and implementation and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as salesforce order capture conga ortoo copado java linux microsoft relational databases message queuing aws cloud services and more.
about the role:
in this opportunity as an application support analyst digital apps frontend you will:
* deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
* partner with application development teams to deliver operational readiness for new applications and features.
* collaborate with stakeholders such as business teams product owners and project management in defining roadmaps for applications and processes.
* drive continual service improvement and innovation in productivity software quality and reliability including meeting/exceeding slas.
* thorough understanding of itil processes related to incident management problem management application life cycle management operational health management.
* experience in supporting applications built on modern application architecture and cloud infrastructure working on the various monitoring tools(datadog appdynamics) to identify any possible failures and optimize them.
* ideate and implement new strategies to reduce toil and make incident resolution faster.
* develop and maintain documentation for front-end systems and processes.
* participate in on-call rotations to provide timely support and incident resolution.
* conduct root cause analysis and implement solutions to prevent recurrence of issues.
* responsible for monitoring and analyzing business operational and technical key metrics.
* effectively articulate complex problems concepts and solutions to varied audiences.
* contribute to the strategy of the department and drive implementation of department goals that support the companys core values.
* participate in complex initiatives such as large-scale upgrades.
* partner with security data center and service governance teams to deliver compliance with internal and external standards expectations and certifications.
* ensure documentation processes and procedures are updated regularly.
* participate in a continuous learning culture and a curiosity about emerging technologies.
about you:
you are a fit for the role of application support analyst digital apps frontend if you have:
* 3 years of experience in software development and/or technology infrastructure and operations.
* bachelors degree or equivalent required; computer science or related technical degree preferred.
* fluent in speaking and writing english.
* strong proficiency in javascript html css and modern front-end frameworks (e.g. React angular ).
* experience with performance optimization and debugging tools.
* knowledge of cloud platforms (e.g. Aws azure google cloud) and containerization technologies.
* good knowledge in boomi/mq or middleware infrastructure.
* working knowledge in debugging frontend codes and optimizing them talking with stakeholders.
* good knowledge in apigateway(apigee etc) and ability to trace the issue and fix it.
* good knowledge in version control system like git. Also should be aware of handling stores via azuredevops/jira.
* excellent problem-solving skills and attention to detail.
* strong communication and collaboration skills
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whats in it for you
* hybrid work model: weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
* flexibility & work-life balance: flex my way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
* career development and growth: by fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our grow my way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an ai-enabled future.
* industry competitive benefits: we offer comprehensive benefit plans to include flexible vacation two company-wide mental health days off access to the headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
* culture: globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: obsess over our customers compete to win challenge (y)our thinking act fast / learn fast and stronger together.
* social impact: make an impact in your community with our social impact institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and environmental social and governance (esg) initiatives.
* making a real-world impact: we are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
about us
thomson reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of thomson reuters is a world leading provider of trusted journalism and news.
as a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson reuters is proud to be an equal employment opportunity employer providing a drug-free workplace.
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