Job summary
the team lead will report into the ar & collections manager and the position will be based out of mexico city.
this role will have ownership of the accounts receivable portfolio. This includes:
* managing the customers relationship assigned to him/her for the us and canada operations for collection purposes
* contacting assigned customers with overdue accounts to collect the receivable balances
* on the other hand, proactively contact customers with no overdue balances to assure on time payments
* escalate with the collections manager issues with customers with overdue accounts to research on the root cause
* schedule periodic meetings with the sales team to escalate issues and provide ar updates on customers with overdue balances
* meet collection objectives aligned with corporate goals
* partnership with the credit team to provide feedback on status of ar balances on customers placing new orders that overpasses their credit limit amount
* partnership with product sales operations, service billing, cash apps and accounting teams to resolve billing issues and streamline processes
* conducting data analysis and ad hoc reporting of ar to stakeholders à finance leadership, operations and sales
* reconciling specific customer accounts to clear subledger balances unapplied and unidentified cash subledgers
* maintain aging and ensure that payments are being applied correctly to invoices
* working with cash management and collections teams to identify receipts and issues
duties and responsibilities
* responsible for monitoring and meeting the collections goals
* working with process operations leaders to monitor and track high risk issues and initiatives within the workstream.
* solving complex customer issues and performing complex account reconciliations.
* prepare and review detailed account reconciliations including agings, obtain corresponding support to verify accuracy of the financial numbers and resolve any reconciling items. Flagging any issues to the finance leaders on a timely basis.
* analyze data to help build meaningful reporting to various stakeholders. Maintain weekly and monthly communications and reporting, including preparing monthly/quarterly presentation for leadership.
* become a master user of the ar advance collections module in oracle cloud, share best practices with the collections team, and troubleshoot specific issues with the it team (desirable)
* supporting month-end close activities such as reconciliations, flux analysis and other reporting required for the accounting close for all ar subledger related accounts.
* finding opportunities to streamline process, increase automation, and address gaps. Lead cross functional systems and process improvement initiatives
* other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.
basic qualifications
* 4+ years of work experience as a collector, analyst, or other relevant role
* demonstrated understanding of accounting principles, either us gaap or ifrs
* computer literacy skills, especially with ms excel, oracle cloud (or similar erp), power bi and basic data entry and computation skills.
* ability to get things done, manage timelines, actively prioritize and ability to work under strict deadlines.
* analytical skills with a keen sense of organization and detail
* hands on approach, technology and data driven
preferred qualifications
* university degree in accounting/finance
* excellent communication skills to describe complex situations/problems in english and spanish
* project management experience, it’s a plus
we offer
* christmas bonus averaging 30 days’ pay for every year.
* salary between 40k -45k mxn pesos
* grocery vouchers equivalent to 10% of your monthly salary and $2,489 mxn pesos in restaurant vouchers (both additional to your base salary)
* major medical expense plan.
* life insurance
* saving fund: 10% of your base salary
*if you are interested, please send your resume in english