Company description
*job description*:
*required experience*:2 years of experience working as a community manager or social media manager
*required languages*: fluent or c2 level in spanish (latin american based) and english
*required location*:latin america
*work hours*:9am to 5pm (central time zone)
*position type*: full-time
please upload your resume in english.
*qualifications*:
- 2 years of experience working as a community manager or social media manager are required
- fluent or c2 level in english and latin american based spanish is required (written and spoken)
- experience in external communications and/or copywriting
- great knowledge of the inner working of social media platforms
- you are skilled at problem-solving skills and can not only clearly identify, define, and articulate problems but develop creative solutions for them
- strong attention to detail, with the ability to explain complex processes to unfamiliar audiences
- ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment
- excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff
- a strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders
*about the position*:
- become a social media expert and help our client through their digital transformation with the full back up of our agency in your corner
- be the community management champion and monitor the client's social media accounts through sprinklr
- support the monthly editorial content planning and post scheduling
- actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre-approved response book or other sources
- work with cross-functional partners including agency colleagues as well as client's department teams (marketing, communications, business development etc.) on response approvals and playbook updates
- prepare monthly data analysis reports on content and engagement performance