Completed high school diploma - availability to work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays - basic english (a years of previous experience - 1+ year as people manager delivery station manager jr is the support for the completely last mile operations within a delivery station.
the role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the amzl ops metrics; delivery efficiency, number of routes, cost per shipment.
in addition, this role gives support in purchasing tools, services and consumables for the station.
*the impacts of this position are*: operational kpis and cost goals in the strategic plan.
the overriding goal is to maximize customer satisfaction and through this long term shareholder value.
*responsibilities*: - create balance between "work hard" and "have fun" with associates under scope - ensure the team execution to accomplish the business goals - support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations - processes mapping activities.
- assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of amzl mexico.
- follow up the kpis of operations within the delivery station.
- actively supports and promotes organization change.
- dive deep analysis of kpis - support the aces team, customer service or other upcoming goals.
- measure drivers' performance, discipline and customer experience service - internal audits execution.
- support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- implement change and/or develop new processes as required to provide ability to better service amazon customers, focus on reducing cost.
- implement and develop the delivery stations workflow and metrics according to the standard work and book of processes leon, gua, mex - completed bachelor degree - english advanced - 3+ years of experience - lean manufacturing tools
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