Salesforce business analyst sr. | hybrid in monterrey, open to candidates in cdmx, saltillo, and other cities (remote)
we are looking for a skilled salesforce business analyst sr. with a minimum of 4 years of hands‑on experience to join a high‑impact team at accenture. This role involves leading requirement‑gathering processes, designing scalable salesforce solutions, and bridging the gap between business and technology teams across enterprise‑level implementations.
key responsibilities:
* lead requirement‑gathering workshops including jad sessions, stakeholder interviews, and process mapping.
* define complex user stories, business process flows, and solution design documentation.
* perform gap analysis and recommend scalable salesforce solutions across sales cloud, service cloud, and experience cloud.
* support integrations from a functional perspective, including understanding of apis and middleware concepts.
* lead uat cycles, manage backlog prioritization, and work closely with product owners.
* mentor junior business analysts and influence decision‑making across business and it teams.
technical skills required:
* strong hands‑on knowledge of the salesforce platform (sales cloud, service cloud, experience cloud).
* experience with salesforce platform app builder and application design.
* familiarity with integrations, apis, and middleware from a functional standpoint.
* experience working in agile/scrum environments.
at least 2 certifications:
* salesforce certified administrator (mandatory).
* salesforce certified business analyst (strongly preferred).
* advanced administrator or platform app builder (nice to have).
qualifications:
* 4+ years of experience as a salesforce business analyst in enterprise implementations.
* fluent in english and spanish (advanced level, executive communication).
* strong stakeholder management, negotiation, and strategic thinking skills.
* ability to influence business and it decision‑making at all levels.
location & schedule:
* hybrid model 2‑3 days per week in office for candidates based in monterrey.
* candidates located in other eligible cities may work fully remote.
* work hours monday to friday, 09:00 - 18:00.
* advanced english is mandatory.
benefits:
* attractive salary + premium benefits
* performance bonuses, grocery coupons, and savings are found.
* aguinaldo, premium vacations, and vacations paid
* sgmm medical insurance, family, and life insurance.
candidates must include their compensation expectations in their applications and resumes in english.
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