Get ai-powered advice on this job and more exclusive features.
direct message the job poster from solis
* process and manage rma requests received from the internal team in latam and hq china.
* verify and validate product return eligibility based on warranty terms and return policies.
* generate and issue rma numbers and ensure accurate documentation for each case.
* coordinate the return logistics with customers and internal warehouse teams.
* track and follow up on the status of returned items, ensuring timely receipt and resolution.
* work with quality assurance, engineering, and technical support for return inspections or failure analysis.
* update internal systems with return details, replacement shipments, and resolution notes.
* monitor and report on rma trends and kpis (e.g., turnaround time, return rate).
* assist in root cause analysis and continuous improvement initiatives related to returns.
* provide excellent customer service and communication throughout the rma process.
requirements:
* bachelor’s degree in related field, master is a plus.
* proven experience in logistics, customer service, or inventory management (2–5 years in a similar role preferred).
* strong understanding of rma processes and policies.
* familiarity with erp systems and ticketing/crm tools.
* excellent organizational and multitasking skills.
* strong attention to detail and problem-solving ability.
* good communication skills (both written and verbal).
* ability to work independently and in a team-oriented environment.
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
customer service
* industries
appliances, electrical, and electronics manufacturing
referrals increase your chances of interviewing at solis by 2x
sign in to set job alerts for “manager” roles.
we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
#j-18808-ljbffr