A leading consulting firm in mexico city is seeking a mid-senior level cloud contact center value consultant/analyst to drive strategic customer engagements.
the role involves assessing customer experience maturity, developing business cases, and collaborating with cross-functional teams.
candidates should have a bachelor's degree and 2-8 years of relevant experience.
a strong understanding of ccaas platforms, excellent communication skills, and the capability to deliver strategic recommendations are essential.
this position is full-time and may require travel.
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