The
account manager
is the primary client contact who owns, manages, and delivers on the client experience. This individual will accurately represent the scope of choice logistics' service capabilities to provide innovative and precise solutions for mission critical services. This individual will be expected to be a cross functional champion who can lead and collaborate with internal stakeholders to define, develop, and execute upon value added solutions for our clients.
job responsibilities
add value to the choice client experience
ownership of project and change initiation through to delivery and implementation
build and develop strong comprehensive relationships both internally across departments and externally with clients
analyze data to establish trending performance and opportunities for enhancement
provide consultative solutions to client needs and objectives
partner with clients to identify business requirements, and develop a road map to appropriately project manage solutions
represent the complete spectrum of choice logistics' services, infrastructure, processes and policies to clients
develop a strategic communication cadence with clients that emphasizes alignment, performance, management and solutions delivery
create a proactive approach to client issues, being aware and creating a resolution prior to client escalations
monthly kpi reporting development, creation and analysis
quarterly business review – create presentation, exception analysis, etc. inclusive of participating in the meetings
proactively review re-occurring failures with sme's within choice and develop corrective actions
identify it enhancements and edi upgrade opportunities between client and choice
utilize both proprietary monitoring & reporting tools in addition to the ms office suite and other external crm platforms
skills/attributes and qualifications
bachelor's degree
5+ years of customer facing and client management experience
3 + years of project and change management experience
understanding and knowledge of logistics and supply chain management industry preferable
exceptional interpersonal, written, and verbal communication skills
experienced with crm tools
advanced knowledge in microsoft office suite
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