If you’re looking for a career where you can make a real impression, join the global service center (gsc) hsbc and discover how valued you’ll be. Hsbc is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfill their hopes and realize their ambitions.
we are currently seeking an experienced professional to join our team as a senior control manager - first line risk.
role purpose:
the purpose of this role is to support payment colleagues within digital business services (dbs) in delivering safe and secure services to all our customers, colleagues, and the bank itself. This involves continually reassessing the changing environment and the impact of new technology and changes from the wider global regulatory landscape. Payment business services operate in a highly regulated environment, performing activities such as account opening, closing, servicing, chargebacks, etc.
this will be achieved by working with the global domain and functional leads to:
* ensure that robust risk governance exists and all stakeholders have visibility of key risks and remediation activities.
* monitor risk appetite in line with business requirements.
* assist in providing high-quality and efficient reviews of business services control performance.
* facilitate controls remediation where required.
* raise awareness and understanding of risks, controls, and risk management.
support automation programme.
continuously improve the control and monitoring of risk, including behaviors.
main activities:
* drive effective design of material operational controls.
* drive effective design, analysis, and remediation of control measures.
* identify thematic and systemic issues in the control environment.
* identify emerging risks and potential operational risk events.
* build effective relationships with key stakeholders across cco operations and lines of businesses.
* develop and agree on an agenda for cco operations that balances the priorities across all stakeholder groups (external: dbs gps, transformation, technology, product, retail banking, wholesale, and global banking/markets; internal: cco operations) at a us/lam regional, gsc entity, and global level.
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