Summary
the hygiene and quality manager is responsible for ensuring that the hotel maintains the highest standards of hygiene, safety, and quality across all departments. This role involves monitoring compliance with local and international health regulations, conducting audits and inspections, training staff on hygiene protocols, and implementing quality control measures. Reporting directly to the general manager, the hygiene and quality analyst plays a key role in maintaining guest safety, satisfaction, and brand reputation.
*key responsibilities*:
*hygiene & safety compliance*
- ensure compliance with local health and safety regulations, food safety standards, and hotel brand policies.
- conduct regular hygiene inspections in all operational areas, including kitchens, restaurants, housekeeping, and public spaces.
- monitor food handling, storage, and preparation processes to prevent contamination and ensure food safety.
- develop, update, and implement hygiene and safety policies in line with industry best practices.
- work closely with external auditors, government agencies, and certification bodies to meet legal and regulatory requirements.
*quality assurance & auditing*
- conduct routine and surprise quality audits to assess service standards and cleanliness levels.
- identify areas for improvement and implement corrective action plans.
- maintain records of inspections, audits, and non-compliance issues.
- develop and analyze guest feedback reports to measure quality performance and drive improvements.
*training & staff development*
- organize and conduct hygiene and quality control training for all hotel employees.
- educate staff on proper sanitation procedures, food safety guidelines, and infection control measures.
- ensure that personal hygiene and protective equipment standards are met across all departments.
- provide coaching and support to staff to foster a culture of hygiene awareness and excellence.
*crisis & risk management*
- develop and oversee emergency response plans related to hygiene incidents, including foodborne illnesses and contamination risks.
- investigate hygiene-related complaints and incidents, recommending and implementing solutions.
- stay updated on new hygiene trends, sanitation technologies, and safety procedures.
*qualifications*:
- bachelor’s degree in food safety, hospitality management, environmental health, or a related field.
- 3+ years of experience in hygiene, quality control, or safety compliance within the hospitality industry.
- strong knowledge of haccp principles, local health regulations, and international food safety standards.
- certification in food safety or hygiene management is a plus.
- excellent analytical, organizational, and problem-solving skills.
- strong communication and training abilities.
- ability to work independently and collaborate across multiple departments.