Senior director – iops latamwe are looking for a senior director – iops latam to lead the delivery and transformation of planning, supply chain, and customer service operations across the latam region for a major global organization.
this is a key leadership role with responsibility for driving operational excellence, transformation, and client value.responsibilitieslead the delivery and transformation of integrated operations (planning, supply chain, and customer service) across latampartner with regional and global leadership teams to drive business outcomes and transformation initiativesensure successful transition and delivery of services aligned with contractual agreements and business expectationsdrive value creation through continuous improvement, innovation, and operational efficiencyown the latam p&l for the iops operationslead and motivate high-performing teams across multiple countriescollaborate across regions to ensure integrated operations and strong partnershipssupport contract management activities, including negotiations, amendments, sows, and work ordersensure compliance with contractual obligations and service delivery standardsengage with finance, legal, and cross-functional teams to maximize value deliveryoversee reporting, performance tracking, and gain-share validationdrive large-scale transformation programs and ensure delivery within scope, timeline, and qualityqualifications & experience15+ years of leadership experience in consumer products, retail, consulting, or business servicesstrong background in supply chain, planning, and/or commercial operations within cpgproven experience leading large-scale transformation programs with multiple stakeholdersexperience managing large teams (500+ ftes) in complex, global environmentsstrong experience working across the americas and in multicultural settingsability to operate effectively at c-suite level and influence senior stakeholdersexperience managing complex contracts (consulting, outsourcing, or it services)strong negotiation, problem-solving, and decision-making skillsexcellent communication and presentation skills in englishkey competenciesstrategic leadership and team managementstakeholder management and executive communicationoperational excellence and continuous improvementinnovation and critical thinkingability to manage complexity and drive results#j-*-ljbffr