We are looking for a skilled servicenow administrator to manage, configure, and enhance the servicenow platform. In this role, you will collaborate with internal stakeholders to build scalable solutions that support business operations, improve workflows, and drive platform adoption.key responsibilitiesadminister, configure, and maintain the servicenow platform across development, testing, and production environmentsdesign and develop workflows, forms, reports, dashboards, and service catalogscustomize the platform including ui changes, scripting, and integrations with third-party systemsbuild and manage data pipelines, migrations, and ldap integrationscollaborate with stakeholders to gather requirements and deliver effective solutionsdevelop and maintain technical documentation and process guidelinesimplement automation and integrations using servicenow orchestrationmonitor system performance, ensure platform health, and troubleshoot issuessupport software asset management (sam) within servicenowcontinuously identify opportunities to improve processes and expand platform capabilitiesqualifications3+ years of hands‑on experience in servicenow administration, development, or configurationbachelor’s degree in it, computer science, or related field (or equivalent experience)solid understanding of itsm processes and itil methodologiesexperience with saas platforms, networking concepts, and email protocols (smtp, pop3)knowledge of relational databases and enterprise it architecturefamiliarity with application lifecycle management (design, development, testing, deployment)preferred skillsexperience with servicenow service portal and integrationsknowledge of powershell and automation toolsexposure to managed services or professional service delivery environmentsunderstanding of version control and devops practicescertificationsservicenow certified system administrator (csa) – preferredadditional requirementsstrong problem‑solving and analytical skillsproactive mindset with the ability to identify and resolve issues independentlyexperience in it service management (itsm); exposure to customer service management (csm) is a plusability to communicate effectively with technical and non‑technical stakeholders
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