The site it support job family forms the site it support track within the it function. Positions in this family provide infrastructure support to end-users at ppg locations. They work with centralized it teams to deliver new solutions and support existing standards.
responsibilities
1. entry-level position managing small site(s) within the country, including day-to-day ticket resolution and fleet management according to standard kpis. Typically supports larger sites alongside a site it analyst.
2. provides onsite technology support, including in-person assistance to employee end users.
3. responds to telephone calls, emails, and personnel requests for technical support.
4. supports end users on various issues, identifying, researching, and resolving technical problems.
qualifications
* a 4-year degree in computer science, engineering, or a related discipline.
* 2-4 years of experience as a site it support (sis).
* strong interpersonal skills, including listening and providing guidance.
* ability to follow company standards and apply policies consistently.
ppg offers competitive pay ranges and benefits, which vary by location, based on factors such as skills, experience, education, certifications, and organizational needs. Benefits are designed to support employee health and well-being, in accordance with plan terms.
about us:
at ppg, we make it happen. We seek candidates of the highest integrity and professionalism who share our values and are committed to continuous improvement. We protect and beautify the world through innovation, sustainability, and color, serving various markets worldwide. Learn more at www.ppg.com and follow @ppg on twitter.
the ppg way:
* partner with customers to create mutual value.
* be "one ppg" to the world.
* trust our people every day, in every way.
* make it happen.
* operate with ownership mentality.
* strive to improve daily.
ppg is an equal opportunity employer. We provide an inclusive environment that promotes growth, learning, and diversity. Qualified applicants will be considered without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability, marital status, sexual orientation, gender identity or expression. For accommodation due to disability, contact recruiting@ppg.com.
we value your feedback on our recruiting process. Please visit glassdoor.com to share your experience. Benefits will be discussed during the hiring process.
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