Responsible for servicing external and internal customer needs and proactively participating in the operation process.
* bs in business management, international trade and/or process engineering or similar, with equivalent years of experience.
* 1 year in a similar role is preferred.
* responsible under general supervision.
* relies on senior colleagues to provide accurate solutions for issues.
key activities and general responsibilities
outbound order receipt / inbound purchase write-up & processing
* receive and process orders/purchase write-up.
* follow up with internal or external customers to clarify orders/purchase write-up if needed.
* communicate orders internally according to the established process.
* assure ownership of operational costs.
* validate quality assurance approval of vendor/item and certification link.
logistics (outbound)
* responsible for tracking and order distribution.
* facilitate product releases and pick-ups with 3rd party warehouses as needed.
* arrange domestic truck freight with our carrier partners.
* prepare appropriate documentation for customers.
* verify and track orders and shipments.
* ensure all processes and procedures are completed following established guidelines.
* manage relationships with warehouses.
* in case of inventory discrepancies, logistics team leaders confer with team members and departments to determine and resolve the issue.
* perform additional duties as assigned.
sales support
* support account managers / traders with specific accounts.
* understand products/commodities to answer customer/trader inquiries effectively.
* communicate issues/challenges to the trade team.
* support sr. Trader, sales executives, and specialists in gaining and retaining customers/vendors, including logging information into crm.
* create new customer/supplier relations in the system.
knowledge required
* experience in import/export, customer service, and local logistics preferred.
* proficiency in ms office.
* knowledge of contact management systems, database software, inventory software, and order processing systems preferred.
* ability to work well under ambiguous situations and deadline pressures.
* strong time management skills.
* willingness to learn.
* record-keeping, tracking shipping, and data analysis skills.
* high initiative and proactivity.
* extremely detail-oriented.
* strong organizational skills and ability to multitask.
* customer service mindset.
* excellent verbal and written english communication skills.
hiring details
1. benefits above legal requirements (e.g., vacation, vacation bonus, 30 days christmas bonus, vouchers, savings fund, medical insurance, annual bonus, parking, pto days, among others).
2. monday to friday, 8:00 am - 5:00 pm or 9:00 am - 6:00 pm (daylight saving/summer time).
1. after one year, one wfh day per week.
3. indefinite contract after training period.
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