We are seeking a skilled **Business Analyst with experience in Salesforce**to join our team.
In this role, you will collaborate with stakeholders to gather requirements, design solutions, and support the implementation of a GenAI-powered NextGen Digital Assistant on the Salesforce Agentforce platform. This initiative aims to enhance engagement and service efficiency across patient
- and HCP-facing websites and call center operations.
**Responsibilities**
- Gather and analyze business requirements, creating and maintaining a comprehensive backlog for all use cases
- Design Salesforce-powered digital assistant solutions to align with business objectives and improve efficiency
- Recommend Salesforce enhancements to optimize functionality, usability, and performance
- Collaborate with stakeholders to ensure alignment between business needs and technical solutions
- Support the implementation of AI-driven tools like AgentForce, chatbots, and NLP bots to enhance user engagement
**Requirements**:
- At least 2 years of experience as a Business Analyst or in a similar analytical role
- Hands-on experience with the Salesforce platform, including Core Clouds and Agentforce
- Knowledge of integrating Salesforce with third-party systems via APIs and automating workflows using tools like Process Builder and Flow
- Familiarity with AI-driven solutions, including chatbot integrations and digital assistants such as AgentForce
- Understanding of regulatory requirements such as HIPAA and GDPR to ensure compliance
- Strong interpersonal and stakeholder management skills to facilitate collaboration and alignment
- Ability to identify business challenges and develop effective solutions
- Adaptability to thrive in fast-paced and evolving environments
- Strong teamwork skills with the ability to engage cross-functional teams effectively
- Fluent English communication skills, both written and spoken, at a B2 level or higher
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Versátil work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.