Who we are
at reap, we're reimagining global financial infrastructure — building seamless, borderless money movement for modern businesses. As a leading payment technology provider, we connect traditional finance with digital assets to power the next generation of money movement. Our suite of products — from stablecoin-enabled corporate cards to cross-border payouts and embedded finance apis — helps companies scale faster, operate smarter, and stay in control.
who you are
you're a high-energy, customer-obsessed operator who's excited to roll up your sleeves and help build a world-class customer experience from the ground up. You thrive in ambiguity, love solving real business problems, and bring both strategic thinking and hands-on execution to everything you do.
as a key part of reap's latam landing team, you'll play a foundational role in shaping our customer relationships, go-to-market motion, and regional reputation. You're passionate about helping customers succeed — not just by answering questions, but by anticipating needs, driving impact, and influencing what comes next. You're not here to maintain the status quo — you're here to create it.
what you'll do
* take ownership of the early-stage latam customer base — guiding new customers through onboarding, activation, and retention while laying the foundation for scalable long-term growth. Be their strategic partner from day one, setting the tone for what great looks like in this region.
* become a true product expert — digging into the details, navigating edge cases, and partnering with internal operations, support, and product teams to influence decisions and deliver the outcomes that matter most.
* lead customer success planning — from onboarding milestones to qbrs and expansion strategies — all tailored to the unique dynamics of the latam market. Your work will drive adoption, deepen engagement, reduce churn, and maximise long-term customer value.
* collaborate closely with the latam sales, product, and marketing teams to shape the end-to-end customer journey. Act as the voice of the customer — championing their needs, surfacing insights, and helping refine our product-market fit in the region.
* analyse customer data to uncover risk signals and growth opportunities — then take proactive steps to course-correct or expand accounts.
what you'll need to be successful
* business-level fluency in english, and spanish and/or portuguese — able to build trust and communicate clearly with diverse stakeholders across the latam region.
* 4+ years of experience in customer success, account management, or customer-facing strategy roles — ideally in fintech, saas, or api-based platforms.
* a proven track record of owning customer outcomes — from onboarding through expansion — and driving measurable impact through relationship-building and structured planning.
* commercial acumen — you understand how customer success ties into revenue and can speak the language of growth, churn, and product adoption.
* a builder's mindset — excited to create processes, playbooks, and frameworks where none exist, and iterate fast based on what works.
* highly organised, proactive, and resilient — you manage competing priorities without losing sight of the big picture or the customer.
* confident running strategic conversations (qbrs, renewals, roadmap sessions) and influencing stakeholders at all levels.
* strong cross-functional instincts — you know how to align sales, product, and support around a shared goal and drive outcomes together.
* comfortable navigating change, ambiguity, and a remote-first, global team structure — and energised by the chance to help shape something new.
nice to have (optional)
* experience in the card issuing, payments, or web3 industry.
* familiarity with latam payments landscape or regulatory environment.
* experience working remotely with distributed teams.
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