Network support engineer
as a network support engineer, you will play a vital role in ensuring the smooth operation of our networks. Your primary responsibility will be to provide technical support to clients, identify and resolve complex technical issues, and collaborate with internal teams to deliver excellent service.
key responsibilities:
* monitor network performance and identify potential issues.
* investigate and resolve technical problems in a timely manner.
* escalate critical issues to internal teams and ensure seamless service delivery.
* document all interactions and issue resolutions for future reference.
requirements:
essential skills:
* extensive knowledge of networking technologies, including tdm and ethernet.
* strong understanding of network architecture and design principles.
* excellent problem-solving and analytical skills.
* ability to work effectively in a fast-paced environment.
desirable skills:
* knowledge of network access devices and radio/wireless technologies.
* experience with ms office, ms project, and ms crm.
we offer a competitive salary and a comprehensive benefits package, including professional development opportunities.